eDesk
Start your own powerful and fully automated e-dating site today!
eDesk'05 is an advanced application with a wide range of features.
It does more than we can possibly describe in a single page, but
we've highlighted its major features here. Explore these pages to
dig deeper into eDesk's rich feature set; here's an at-a-glance
summary:
- MySQL Backend - Web4Future eDesk'05 is powered by mySQL, one of the most
powerful, reliable, fast, and secure open-source database backends
in the world.
- Unlimited Custom Fields - Web4Future eDesk'05 can store an unlimited number of custom
fields in each ticket and for each user -- get exactly the
information you need from your customers (see a screenshot)
- Advanced traking system - Web4Future eDesk'05 has the most advanced ticket tracking system
on the market. Your technicians are just one click away from client
info, past tickets, full conversations and messages.
- Full Language Translation - Web4Future eDesk'05 supports full translations of the user
interface -- error messages, e-mails sent to customers, interface
elements, even your customized categories, and fields can be shown
in any language available on your installation.
- No Limits - Web4Future eDesk'05 imposes no limits on number of users,
tickets, knowledgebase articles, technicians, and messages. It can
support gigantic installations (on our own website, the system
contains nearly 20,000 tickets) without performance issues.
- Advanced FAQ - Web4Future eDesk'05 features the most advanced knowledge base
system on the market. It supports unlimited, nestable
categorization, provides easy ways to link related articles and
categories to each other, and provides full text searching to your
users. More information on the knowledge base feature is available
on the knowledge base page.
eDesk'05 is a customer relationship management system. The major
components of this system include:
- A ticket system for interaction between staff and end users,
providing both web and e-mail interfaces for users and staff
- A category/product-driven knowledgebase for self-service questions
& answers
- Staff teamwork tools (news, private messaging, etc.)
- Staff self-management tools (calendaring, performance stats, etc.)
- Extensive statistics and reporting facility
- Customized fields for tickets and users
- Highly accessible to all users and skill levels (context-sensitive
help system, multiple languages support, etc. )
- Advanced administration controls (templates, technician
permissions, system settings, etc.)
- free bug fixes and version updates
- easily communicate with our specialistsusing the built in form in the administration panel
- installation is free. The software comes with basic install and
customization instructions
- PHP 4.x and mySQL 3.2.x correctly installed
