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Services> Order Fulfillment

Services>Order Fulfillment
Order Fulfillment

Benchmark offers a variety of fulfillmentarchitectures including just in time deliveries, hubbing, and directshipments. Benchmark has experience and competency in mosttraditional forms of product fulfillment, and can offer a solutionthat is optimally suited for any engagement.

Just In Time Deliveries

Benchmark can build to customer driven requirements throughe-commerce demand signals. This allows the customer to adjust demandwith the assurance that schedule changes will be communicatedefficiently and effectively. The result is increased flexibilitywith minimum liability.

Hubbing

Benchmark provides a number of hubbing solutions based either onour own third party logistics providers, or those of our customers.This allows us to maintain finish goods close to the customers forimmediate access and minimized inventory.

Direct Shipments

Benchmark will interface with the customer systems to delivertotally assembled products directly to the end customer, includingthe customers labels, manuals, packaging, and any other uniquerequirements.

Essential Requirements areIdentified Up Front:
  • Flexibility
  • Quality
  • Delivery
  • Product Life Cycle Management
  • Customer service needs
    • By Customer Division
    • By End User
    • By product
    • By Geography
Product shipments to endcustomer:
  • Ship-to address is distinct from bill-to address.
  • End-customer ship-to address is automatically entered on salesorder at time of order entry and flows through to shippingprocess.
  • Shipment notification to Customer automatically generated andtransmitted to customer via B2B / EDI
  • Customer Invoicing
  • Automatic invoicing generated and transmitted to customer viaB2B / EDI
Process Control
  • Production order data and BOMs auto-downloaded from ERP systemto PFS (Process Feedback System).
  • Assembly configurations are auto verified within PFS as partof process control system.
  • Quality data and product tracking available to customers andBEI users via web portal (TIME) driven by PFS
Product Data Management
  • Automatic data flow from customer to BEI to sub-tier supplierusing Agile collaboration functionality via the web.
  • Auto transfer of released/updated BOMs and components fromAgile to ERP
Key Operational Metrics are:
  • On Time Performance
  • Cost Compliance
  • Documentation Completeness
  • Communication Requirements
  • EDI effectiveness
Key Distribution Metrics are:
  • Receiving Timing
  • Kitting Time/Volumes
  • Stock Accuracy
  • Shipping Performance
  • System Up Time/Effectiveness
Order Fulfillment Diagrams (clickfor larger images)

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